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Returns Policy

If you wish to return your purchase because you have changed your mind you have 14 days in which to do this.  The purchase must be in the original packaging and you will be responsible for the cost of returning your purchase.

 

If you have a faulty model, or the item we have sent does not match your delivery note, please use the link below to book your return.


https://www.royalmail.com/track-my-return/create/4610

This will allow you to create your own return label and has full tracking with 48 hour delivery to our warehouse.  Please remember to include a covering note explaining the problem and giving your details so we can rectify the issue promptly.

 

Kernow Model Rail Centre - Model Rail Offers
Unit 2 Redruth Enterprise Park
Cornwall Business Park West
Scorrier
TR16 5EZ
United Kingdom

This address should not be used for editorial contact.